01ONGOING RESEARCH
New-Hire Survival
Which factors predict successful transition through the first 12 months?
Read Study 01 →RUDDER & KEEL RESEARCH
Practice should be challenged by evidence.
Our research began with ten connected studies of frontline contact-center work. That portfolio remains a foundational research archive while Rudder & Keel expands the same evidence discipline to organizational performance, process friction, change, technology, leadership, and capacity.
WHY THIS MATTERS
The visible problem is not always the real problem.
Rudder & Keel uses research to test assumptions about why work succeeds, stalls, or creates unnecessary drag. The contact-center portfolio is one domain-specific foundation for a broader organizational-performance practice.
The portfolio is deliberately structured so one study can challenge another. New-hire readiness cannot be interpreted without supervisor quality. KPI literacy cannot repair harmful metric architecture. AI adoption cannot be judged on productivity alone. Better selection cannot compensate indefinitely for unsustainable work design. Career pathways are not credible without real employer opportunity.
Research status: Ongoing
Existing evidence informs the questions and hypotheses. Rudder & Keel-specific intervention effects, ROI, and industry-wide conclusions remain unproven until directly evaluated with appropriate methods.
FOUNDATIONAL RESEARCH ARCHIVE
Ten studies that shaped the evidence standard.
02ONGOING RESEARCH
Job Reality Gap
Do expectation–reality gaps predict adjustment, trust, performance and retention?
Read Study 02 →03ONGOING RESEARCH
KPI & Business Literacy
Does operational/business understanding improve judgment, adjustment, performance or retention?
Read Study 03 →04ONGOING RESEARCH
Supervisor Effect
How much incremental variance is associated with the immediate supervisor?
Read Study 04 →05ONGOING RESEARCH
Change Readiness
Which conditions predict successful adaptation versus fatigue, disruption or exit?
Read Study 05 →06ONGOING RESEARCH
Career Pathway
Can contact-center work become a credible pathway to mobility and economic progress?
Read Study 06 →07ONGOING RESEARCH
AI + Human Readiness
When does AI make the human–AI system more capable, trustworthy and sustainable?
Read Study 07 →08ONGOING RESEARCH
Economics of Readiness
Do readiness investments create incremental, durable and capturable economic value?
Read Study 08 →09ONGOING RESEARCH
Selection & Readiness
Can pre-employment readiness be identified fairly and better than conventional screening?
Read Study 09 →10ONGOING RESEARCH
Work Design & Sustainability
When do structural work conditions overwhelm individual readiness?
Read Study 10 →PARTICIPATE
Help improve the evidence.
Frontline professionals, supervisors, contact center leaders, L&D, WFM, HR, workforce-development organizations, community colleges, researchers, and employers can contribute perspectives, data, critique, or contrary evidence.
Contribute or collaborate