01ONGOING RESEARCH
New-Hire Survival
Which factors predict successful transition through the first 12 months?
Evidence foundation: Strong foundation
Explore Study 01 →BODY OF WORK
Research. Field work. Practical leadership.
Original work examining frontline experience, contact-center performance, workforce readiness, leadership, organizational health, and the changing relationship between people and AI.
RESOLVECX RESEARCH SERIES
Questions worth testing before building solutions.
Public research status
These studies are ongoing research. Each separates the evidence foundation, ResolveCX hypotheses, limitations, and what remains unproven. Conclusions will change when stronger evidence requires them to change.
View the ResolveCX research overview →02ONGOING RESEARCH
Job Reality Gap
Do expectation–reality gaps predict adjustment, trust, performance and retention?
Evidence foundation: Strong foundation / conditional
Explore Study 02 →03ONGOING RESEARCH
KPI & Business Literacy
Does operational/business understanding improve judgment, adjustment, performance or retention?
Evidence foundation: Partial / construct gap
Explore Study 03 →04ONGOING RESEARCH
Supervisor Effect
How much incremental variance is associated with the immediate supervisor?
Evidence foundation: Strong foundation
Explore Study 04 →05ONGOING RESEARCH
Change Readiness
Which conditions predict successful adaptation versus fatigue, disruption or exit?
Evidence foundation: Strong foundation / transfer gap
Explore Study 05 →06ONGOING RESEARCH
Career Pathway
Can contact-center work become a credible pathway to mobility and economic progress?
Evidence foundation: Supported / conditional
Explore Study 06 →07ONGOING RESEARCH
AI + Human Readiness
When does AI make the human–AI system more capable, trustworthy and sustainable?
Evidence foundation: Supported / highly conditional
Explore Study 07 →08ONGOING RESEARCH
Economics of Readiness
Do readiness investments create incremental, durable and capturable economic value?
Evidence foundation: Methodologically strong / ResolveCX gap
Explore Study 08 →09ONGOING RESEARCH
Selection & Readiness
Can pre-employment readiness be identified fairly and better than conventional screening?
Evidence foundation: Strong selection-method foundation / specific gap
Explore Study 09 →10ONGOING RESEARCH
Work Design & Sustainability
When do structural work conditions overwhelm individual readiness?
Evidence foundation: Strong foundation
Explore Study 10 →APPLIED CASE STUDIES
Experience translated into evidence-disciplined operating insight.
Human-Centered Accountability
Behavioral focus, coaching consistency, psychological safety, and clear ownership in a high-pressure contact-center team.
Read the case study →When Transformation Outpaces Capacity
A human-capacity analysis connecting cumulative change, workforce pressure, employee experience, adoption risk, and customer outcomes.
Read the analysis →The Hidden Cost of Attrition
How sustained attrition can compress capacity, reduce coaching bandwidth, increase leadership fatigue, and weaken resilience.
Read the analysis →THE PUBLICATION STANDARD
Evidence before certainty.
Observation is not causation. A hypothesis is not a result. External evidence can establish a problem or mechanism; only direct evaluation can establish whether a ResolveCX intervention works.
Contribute to the research →